FAQ
Studio
I'm using the web-offerwall and/or Android Playtime SDK, how will the migration work?
Playtime and Studio are now combined into a single, easily imported dependency. Any user created via the web-offerwall or the Playtime SDK will also exist in the Studio SDK, and vice versa. This also includes the user's install and play history.
The migration should be smooth; however, note that upgrading from version 3.x.x to 4.0.0 introduces breaking changes related to initialization.
I would like to use the Studio APIs with the normal Playtime Catalog - how can I do that?
Within the SDK, you can access the catalog using showCatalog on iOS and showCatalog on Android.
Android
What is the size of SDK?
SDK size depends on the wrapper, but it is roughly <0.5MB.
How often is the SDK updated?
The SDK is updated every couple of months. Please keep an eye out on our changelog.
What kind of data does the SDK track? I need to share this information with the Google Play Store.
All of the data that we collect can be found in the AndroidManifest.xml of the SDK.
I'm not seeing campaigns in the catalog
The most common reason this happens is because of VPN usage. If you use a VPN, you might not see any campaigns, even if you set yourself as a test user. We still filter out IP addresses that are anonymous.
After playing some time-based reward games, I stopped receiving rewards after 15 mins. Why?
It can happen because you stopped progressing through the game. To fix this, please keep playing and progressing through the game.
What is the use of the GAID?
We use GAID to identify users. We provide these data to MMPs so they can count attribution.
Why does the user need to accept Access to Advertising Info?
We have more information about this in our docs. Please refer to them here.
Business
How do I give one of my coworkers access to the dashboard?
You should reach out to your Account Manager. They can provide them with access.
What customization options do you provide for the Playtime Catalog?
Most parts of the Playtime Catalog can be customized so that it fits your branding - including images, colors, texts, fonts, and currency. Your Account Manager will reach out to you separately to set up these customizations.
Where can I track KPIs like Revenue or Active User Rates?
These KPIs can be tracked in the Monetize Dashboard. They are also available via API.
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