FAQ

PlaytimeWeb

Does the the PlaytimeWeb use cookies?

We only keep cookies in the page during the session. It allows us to keep track of the user (like after authentication) and make sure that they get their rewards.

I'm using Flutter or React Native - can I use your Android SDK and iOS solution together?

Yes, you can use the Platform properties provided by the Flutter and React Native libraries to set up the code in a way to conditionally execute certain code blocks based on the platform the app is running on. Since we only have an SDK on Android, you may need to use platform-based imports for RN or add platform-specific dependencies in the pubspec.yaml for Flutter.

Example for React Native:

const showAdjoeOfferwall = async () => {
  if (Platform.OS === 'ios') {
    return navigation.navigate('InAppBrowser', {
      url: `https://{your_company_name}.playtimeweb.com/play?user_id={user_id}&idfa={IDFA}`
    });
  }

  if (adjoeInitialized && Platform.OS === 'android') {
    return await Adjoe.showOfferwall().catch(err => {
      console.error(`Could not show Adjoe offerwall: ${err}`);
    });
  }
};

Using the PlaytimeWeb Catalog

What is the use of the IDFA?

We use the IDFA to identify users and to accurately identify the user for rewarding purposes, ensuring any currency earned via PlaytimeWeb is promptly paid out. We provide the IDFA to MMPs so they can count attribution.

Why does the user need to accept App Tracking?

We have more information about this in our docs. Please refer to them here.

Why does the user need to accept TOS?

We have more information about this in our docs. Please refer to them here. This is what the users sees in the TOS page:

We hereby inform you that adjoe GmbH processes the following personal data within the framework of the use of Playtime:

• Installed apps, IDFA

The data will be connected to your end device via the device ID and sent, encrypted, to our servers. In order for app providers to finance our app suggestions, we must send them the device ID for billing purposes.

Clicking the accept button means that you agree to the data privacy & terms and conditions.

Business

How do I give one of my coworkers access to the dashboard?

You should reach out to your Account Manager. They can provide them with access.

What customization options do you provide for the Playtime Catalog?

Most parts of the PlaytimeWeb Catalog can be customized so that it fits your branding - including images, colors, texts, fonts, and currency. Your Account Manager will reach out to you separately to set up these customizations.

Where can I track KPIs like Revenue or Active User Rates?

These KPIs can be tracked in the Publisher Dashboard. They are also available via API.

Get Further Support

Still need help with something? Have an idea for a Feature Request? Please use this template to reach out to your Account Manager for help.

• Issue Type: [Bug/Feature Request]

• Issue/Feature Description: Provide a detailed description. For feature requests, explain the necessity and potential business impact.

• Reproduction Steps:

• Expected Behavior:

• Actual Behavior:

Please include any relevant logs or screenshots to support your query.